Terugbetalingsbeleid

Last updated: 6 September 2026

Perishable food and catering orders

Most products sold by Ven’s Keuken are fresh, frozen or otherwise perishable food products. The statutory 14-day right of withdrawal does not apply to products that spoil or deteriorate quickly.

The right of withdrawal also does not apply to catering services or other food orders prepared or reserved for a specific date or period.

Cancellations and changes

Please contact us as soon as possible if you need to cancel or change an order.

A full refund can only be provided when we accept the cancellation before preparation, purchasing specifically required ingredients, or dispatch has begun. Once an order is being prepared or has been dispatched, cancellation or refund might no longer be possible.

Separate cancellation conditions may apply to catering, large or customised orders. Any such conditions will be communicated in the quotation or order confirmation before the order is finalised.

Incorrect, damaged or unsafe orders

Please inspect your order immediately after delivery or pickup. If an item is incorrect, damaged, missing or appears unsafe to consume, do not consume it and contact us as soon as possible—preferably within 24 hours.

Please provide:

• Your name and order number
• A description of the problem
• Clear photographs of the product and packaging, where possible

After reviewing the issue, we will offer an appropriate solution, which may include replacement, partial refund or full refund. Requesting prompt notification helps us investigate food-quality problems and does not limit your statutory consumer rights.

Returns

For food-safety and hygiene reasons, we do not accept physical returns of fresh, frozen, chilled, opened or otherwise perishable food unless we specifically request the return. Please do not send food back without contacting us first.

For sealed products that cannot be returned for health or hygiene reasons, the right of withdrawal ends when the seal is broken.

Products eligible for withdrawal

If we sell a non-perishable product to which the statutory right of withdrawal applies, you may notify us within 14 days after receiving it. After notifying us, you must return it within a further 14 days.

Unless the product is incorrect, damaged or defective, the customer is responsible for the direct return costs. The product may only be handled as reasonably necessary to inspect it. We may deduct any loss in value caused by unnecessary handling.

For an eligible withdrawal, we will refund the applicable purchase price and the cost of standard delivery in accordance with the law. We may wait until we receive the returned product or evidence that it has been sent back. Refunds are issued using the original payment method unless otherwise agreed.

Refund processing

Approved refunds are returned to the original payment method. Your bank or payment provider may require additional processing time before the refund appears in your account.

Contact us

For cancellations, problems or return questions, contact:

Ven’s Keuken
Email: info@venskeuken.nl
Klaverstraat 13
4456 CB Lewedorp
The Netherlands