Verzendbeleid

Last updated: 6 September 2026

Shipping availability

Ven’s Keuken offers shipping for selected products that can be transported safely by parcel carrier. Some fresh, chilled, frozen, large or customised products are available only for pickup or scheduled local delivery.

The available options for each order are displayed during checkout or confirmed directly with us. If a shipping option does not appear at checkout, the selected product or delivery address is not currently eligible for that service.

Shipping destinations

We currently offer eligible parcel shipping within:

• The Netherlands
• Belgium

Availability may vary depending on the product, destination, temperature requirements and carrier service.

Shipping charges

Shipping charges are displayed during checkout before payment is completed.

Free standard shipping is available for eligible orders delivered within the Netherlands when the qualifying product subtotal is €50 or more, as confirmed during checkout.

Free shipping does not automatically apply to:

• Belgian addresses
• Scheduled local delivery routes
• Catering orders
• Products marked as pickup only
• Special delivery arrangements

Order preparation and dispatch

Ven’s Keuken prepares products in small batches. Preparation times vary depending on the products ordered, availability and the selected delivery method.

The estimated preparation or dispatch information shown on the product page, during checkout or in the order confirmation is an estimate. We will contact you if a material delay affects your order.

Orders containing products with different preparation requirements may be held until the complete order is ready unless another arrangement is agreed.

Delivery estimates

Carrier delivery estimates begin after the order has been dispatched. Estimated delivery dates are not guaranteed unless we have explicitly agreed in writing that delivery on a specific date is essential.

Delays may occur because of weekends, public holidays, severe weather, carrier disruption or other circumstances outside our reasonable control. We will assist with delayed shipments and remain responsible for the parcel while it is transported by a carrier arranged by us.

Correct delivery information

Customers are responsible for providing a complete and accurate:

• Full name
• Delivery address
• Postal code and city
• Email address
• Telephone number

Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after preparation or dispatch has begun.

If delivery fails because the address is incorrect, access is unavailable or nobody is available to receive a perishable order, additional delivery costs may apply. A refund might not be possible when food can no longer be safely resold.

Scheduled local delivery

Local delivery is offered on selected dates and routes announced by Ven’s Keuken. Availability depends on the delivery schedule, destination, order size and available capacity.

The applicable delivery fee and arrangements will be shown during checkout or confirmed before the order becomes final. Customers should ensure that someone is available at the agreed location and time.

Pickup in Lewedorp

Pickup is available from:

Ven’s Keuken
Klaverstraat 13
4456 CB Lewedorp
The Netherlands

Please wait until we confirm that your order is ready. Pickup is by the agreed date or time window. Bring your order confirmation if requested.

If you cannot collect your order as arranged, contact us as soon as possible. Because our products are perishable and prepared for a specific collection time, we cannot guarantee a refund or replacement for orders that are not collected.

Catering and large orders

Delivery or pickup arrangements for catering, food trays, large orders and customised orders are agreed separately. Any delivery charges, access requirements and timing will be included in the quotation or order confirmation.

Receiving and storing food

Inspect your order immediately after delivery or pickup. Follow all supplied storage, refrigeration, freezing, defrosting, reheating and use-by instructions.

Place chilled or frozen food into suitable refrigeration or freezing promptly. Ven’s Keuken is not responsible for deterioration caused by incorrect handling or storage after delivery or pickup, except where applicable law provides otherwise.

Delayed, missing or damaged orders

If an order is delayed, missing, damaged or appears unsafe to consume, contact us as soon as possible at info@venskeuken.nl.

For damaged or incorrect orders, please provide your order number, a description of the issue and clear photographs of the product and packaging where possible. Do not consume a product that appears unsafe.

We will investigate the issue with the carrier where applicable and provide an appropriate solution in accordance with our Return and refund policy and applicable consumer law.

Contact

For questions about shipping, delivery or pickup:

Ven’s Keuken
Email: info@venskeuken.nl
Klaverstraat 13
4456 CB Lewedorp
The Netherlands