Terms of service
Last updated: 6 September 2026
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About Ven’s Keuken
These Terms of Service apply to orders placed through www.venskeuken.nl and to orders for pickup, delivery, shipping or catering accepted by Ven’s Keuken.
By placing an order, you confirm that you have read and accepted these terms. Your statutory consumer rights remain unaffected.
Ven’s Keuken is located at Klaverstraat 13, 4456 CB Lewedorp, the Netherlands. Our complete registered business information is available in the Contact information section of this website.
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Products and handmade variations
Our food is prepared in small batches. Because many products are handmade, their appearance, colour, size and decoration may vary slightly from the photographs shown on our website. These natural variations do not affect the agreed quality of the product.
Product photographs are intended to give an accurate impression, but presentation items, decorations and serving accessories shown in photographs are not included unless specifically stated.
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Orders and acceptance
You are responsible for checking your order, delivery or pickup details and contact information before completing payment.
After placing an order, you will receive an order confirmation. We may contact you if an item is unavailable, if information is missing, or if we cannot fulfil the requested delivery or pickup arrangement.
We may reject or cancel an order when:
• Payment has not been completed or authorised
• A product is unavailable
• Delivery to the requested location is not possible
• The order contains an obvious pricing or technical error
• We reasonably suspect fraud or misuse
If we cancel an order that has already been paid, we will refund the relevant amount.
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Prices and payment
Prices are displayed in euros and include applicable VAT unless stated otherwise. Delivery, shipping or other additional costs are shown before the order is completed.
Payment must be made using one of the payment methods offered during checkout. An order may not be prepared or dispatched until payment has been successfully received or otherwise agreed.
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Availability and substitutions
All products are subject to availability. If a product or ingredient is unavailable, we will contact you where reasonably possible.
We will not make a material substitution that changes the nature of the product or its declared allergens without your agreement. If no suitable solution can be agreed, we will refund the unavailable item.
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Allergens and dietary requirements
Ingredient and allergen information is provided on the relevant product page or is available from us before ordering. Please contact us before placing an order if you have an allergy, intolerance or dietary requirement.
Our kitchen handles multiple allergens. Although we take care during preparation, cross-contact cannot be completely excluded. For severe allergies, please contact us before ordering so that we can determine whether we can safely fulfil your request.
Customers are responsible for providing accurate dietary and allergy information for themselves and for anyone who will consume the order.
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Pickup, local delivery and shipping
Available pickup, delivery and shipping options are shown during checkout or agreed directly with us.
Pickup orders must be collected from the agreed location within the agreed time window. Customers should bring their order confirmation when requested.
Delivery dates and times are estimates unless we have explicitly confirmed that a particular date or time is essential. You must provide a complete and accurate delivery address and ensure that someone is available to receive perishable goods.
If delivery cannot be completed because the address is incorrect, access is unavailable or nobody is present, additional costs may apply. A refund may not be possible for perishable products that can no longer be safely resold.
Ven’s Keuken remains responsible for an order while it is transported by a delivery service arranged by us. Responsibility for correct handling and storage passes to the customer after delivery or pickup.
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Storage and food safety
Customers must follow any storage, freezing, defrosting, reheating and use-by instructions supplied with the product.
Chilled or frozen products must be placed into suitable refrigeration or freezing promptly after delivery or pickup. Ven’s Keuken is not responsible for deterioration caused by incorrect storage, transport or handling after the order has been handed over, except where applicable law provides otherwise.
Do not consume a product if its packaging is seriously damaged, the temperature appears unsafe, or you believe the product is incorrect or contaminated. Contact us immediately.
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Catering, large and customised orders
Catering, large-volume and customised orders are only confirmed after we accept the requested menu, quantity, date, location and price in writing and any required payment or deposit has been received.
Additional conditions, payment deadlines or cancellation arrangements may be included in the quotation or order confirmation. These will be communicated before the order becomes final.
The customer is responsible for providing accurate guest numbers, venue information, access arrangements, dietary requirements and allergen information.
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Changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. Whether a change or cancellation is possible depends on the product, preparation stage, purchased ingredients, dispatch status and agreed delivery or catering date.
Our full cancellation, return and refund conditions are stated in our Return and refund policy, which forms part of these terms.
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Problems and complaints
Please inspect your order promptly. If an item is missing, damaged, incorrect or does not meet the agreed standard, contact us as soon as possible with your order number, a description of the issue and photographs where relevant.
We will investigate the complaint and provide an appropriate remedy in accordance with applicable consumer law. Nothing in these terms limits your legal rights when goods are incorrect, unsafe or do not conform to the agreement.
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Website use and intellectual property
The website, logo, photographs, product descriptions, graphics and other original content belonging to Ven’s Keuken may not be copied, reproduced or used commercially without our prior written permission.
You must not misuse the website, interfere with its operation, attempt unauthorised access or use it for unlawful or fraudulent purposes.
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Personal information
We process personal information in accordance with our Privacy policy. By using the website or placing an order, you acknowledge that the information required to process and fulfil your order will be handled as described in that policy.
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Events outside our control
We are not responsible for delays or failure caused by circumstances reasonably outside our control, such as severe weather, transport disruption, power failure, illness, government restrictions or supply interruption.
If such circumstances materially affect your order, we will contact you and seek a reasonable solution. Your statutory rights regarding non-delivery or refunds remain unaffected.
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Applicable law and disputes
These terms are governed by Dutch law. Any mandatory consumer protections applicable in the customer’s country of residence continue to apply.
If a disagreement occurs, please contact us first so that we can try to resolve it together. If no solution can be reached, the dispute may be submitted to the competent court in accordance with applicable law.
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Changes to these terms
We may update these terms when our services, processes or legal obligations change. The terms that applied when your order was placed will continue to govern that order.
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Contact
Ven’s Keuken
Klaverstraat 13
4456 CB Lewedorp
The Netherlands
Email: info@venskeuken.nl